Leading Furniture Brand Boosts Flexibility with Remote Payment Solution

Leading US Furniture Retailer Achieves Faster Sales Cycles with Secure Remote Payment Solution

Overview

A leading U.S. furniture brand with over 1,000 retail locations sought to modernize its in-store sales process and provide customers with the flexibility to make payments from anywhere. Their existing iPad application allowed Retail Sales Associates (RSAs) and Store Managers (SMs) to create and process sales orders, but payments had to be completed in person using traditional methods—credit/debit cards, financing, cash, or cheque.

Rysun developed a secure remote payment solution integrated with customer ID verification and real-time tracking. The new system enables customers to review their cart, verify their identity, and complete transactions remotely, while giving RSAs full visibility into the payment process.

Industry​

Industry 

Furniture Retail & Manufacturing 

Challenge 

Limited payment flexibility causing lost sales opportunities 

Solution

Solution 

Remote Payment System with ID Verification & Phone Sale Tracking 

The Challenge

Business Needs

The client needed a scalable and secure platform to support remote transactions without compromising data integrity or compliance.

Process Gaps

The in-store iPad system lacked capabilities for remote payments, real-time tracking, and customer verification. The process required redesigning so that:

  • Customers could complete payments independently from anywhere.
  • RSAs could monitor and manage active carts remotely.
Technical Constraints

The client’s system operated within whitelisted IP environments. Any new remote functionality had to maintain the same level of security while enabling operations outside the store network. Integration with a third-party ID verification system (Intellicheck) was essential to authenticate customer identities and prevent fraudulent orders.

Rysun’s Solution

Rysun developed a remote payment system integrated with customer ID verification and real-time tracking:

  • Remote Payment Links: Sales Associates can send secure, personalized payment links directly to customers’ emails. Customers review their cart and pay from anywhere, while associates track the status in real time.
  • Customer-Friendly Interface: The web interface shows a full cart summary, enables digital signature confirmation, and notifies associates of cancellations instantly.
  • ID Verification: Integrated with Intellicheck, every remote payment undergoes identity verification, including ID scans and biometric validation, preventing fraud and ensuring compliance.
  • Secure Payments: Credit and debit card transactions succeed only when details match verified information. Sales orders are automatically recorded in the system.

Benefits:

  • Stronger Data Security & Compliance: Integration with Intellicheck ensures every transaction is authenticated, reducing fraud risk and maintaining compliance with data security standards.
  • Improved Customer Convenience: Customers can review carts, verify identity, and make payments securely from anywhere; no need to visit the store.
  • Increased Operational Efficiency: Automated workflows and real-time visibility reduce manual follow-ups, saving time for sales teams and store managers.
  • Seamless User Experience: Intuitive web interface simplifies checkout, reducing payment friction and cart abandonment rates.
  • Scalable, Future-Ready Platform: Designed for expansion—supports concurrent users, integrates easily with existing systems, and enables future feature additions.

The Impact

1. Sales & Revenue Impact
  • Increase in Remote Sales: +5–10% rise in sales closed through remote payment links.
  • Cart Conversion Rate: +25% improvement due to easier, faster checkout flow.
  • Abandoned Cart Reduction: 40% drop in unclosed sales after link-based payment adoption.
2. Customer Experience Metrics
  • Average Payment Completion Time: 40%-50% faster vs. in-store/manual process.
  • Remote Payment Adoption: 5%–7% of customers now use remote links within 1 months of launch.
  • Payment Link Success Rate: 60%-70% successful completion on first attempt.
3. Scalability & Adoption Metrics
  • Store Rollout Speed: 100% deployment across all U.S. locations within 1 months.
  • Concurrent Transactions: System supports multiple simultaneous payments without downtime.
  • CMS Integration Efficiency: Real-time updates and visibility for all phone sale orders.
  • Ongoing Enhancements: +2 new features requested post go-live (indicating client satisfaction and adoption).