Energy Consulting Services & Solutions

Customer-centric operations and predictable outcomes

Energy companies, especially power utilities, must adapt to evolving consumer trends and market dynamics, changing regulations and emerging tech trends to achieve sustainable growth and increase profitability. Power companies must leverage digital solutions to address immediate operational goals to remain competitive while building a cohesive AI, Data and Digital strategy to align with their long-term strategic objectives and goals and this can be achieved through right energy consulting services.

With rising expectations of the digital native customers, Customer Experience has become a top priority for utilities to shape engaging, personalized customer journeys across the numerous touchpoints. Streamlined operations across the energy network are critical to maintain committed service levels at minimum disruption. Successful utilities leverage intelligent technologies and real-time analytics embedded in digital solutions to deliver safe, reliable, and innovative products and services.

Driving Transformation in Energy

Customer Experience Platform: Transform customer engagement for churn prevention

The large customer-base of a Power utility makes it challenging to understand and connect with consumers at a personal level. Our approach to Customer Experience management in the power sector focuses on mapping every customer’s unique journey and behavior. We deliver powerful insights on personalized cross-sell and upsell opportunities, risk of churn, customer service experiences.

Operational Excellence: Connected network operations for working capital optimization

We infuse data & AI into daily operations to integrate, automate and transform key processes like enterprise asset management, predictive maintenance and field services, customer service and retention, consumption and billing analytics, customer self-service and secure payments.

Power Utility solutions for customer-centric, high-performance operations

Our energy consulting services enable improved customer engagement and intelligent automation for leading traditional and renewable power companies.

Seamless Customer Experience

Enabling high-quality and personalized, multi-channel engagement

Customer 360-degree
Churn prevention
Marketing automation
Next best action recommendation
Surface cross and upsell opportunities
Single-pane customer service

Customer Self-service

Empower the consumer to keep track of account, consumption, billing and service requests

Consumer account management
Billing and payments
Subscription management
Consumption analytics

Unified, Secure Payments

Variety of secure payment option with seamless reconciliation options

Consumer billing apps
Alternative payments
Payment reconciliation
Payment default prediction

secure payment option feature for energy companies

Customer Service

Remove service bottlenecks with integrated enterprise management systems

Agent’s Customer 360 dashboard
Ticket and case management
AI-assisted interaction
Virtual service agents (chatbots)
Churn prediction for early intervention

Agent’s Customer 360 dashboard for Energy Companies

Enterprise Asset Management

Maximize performance of the distributed asset network

Maintenance dashboard
Predictive maintenance
Field services management
Field engineer apps
Remote asset monitoring

Field Services Operations

Efficient, effective and up-to-date field operations with digital tools

Field Engineer productivity tools
Task distribution & Appointments
Training and readiness
Skills compliance
Workflow automation

Enterprise Integration

Integrated processes and applications for data-led, insight-driven outcomes

Customer Data Platform for Customer 360 view
Subscriptions, billing & payments reconciliation
Dynamic micro-segmentation for behavior analysis
Finance transformation
Field Service planning and operations
Supply chain and logistics management
Privacy and compliance

Enterprise Integration for Energy Companies

Why Rysun

Rysun has worked with large and small Power utility companies to help them innovate and transform their data and digital operations by adopting new and emerging technologies faster through its staunch experience in utility consulting services. We help utilities grow their market share and compete in a consumer driven marketplace by enabling them to deliver a personalized portfolio of offerings rather than standard products and services, predictable operational performance for near-zero unplanned outages. We also enable a great 24/7 customer service experience for power consumers through AI-assisted chatbots and virtual agents.

Helping define and execute impactful digital strategies for Power Utilities

Rysun has good domain expertise and experience in customer experience and operational excellence solutions and has delivered positive business impact in these areas of the power utilities value chain.